HHS’ Office for Civil Rights Settles HIPAA Investigation with Phoenix Healthcare

From U.S. Health and Human Services:

The U.S. Department of Health and Human Services’ Office for Civil Rights (OCR) has reached a settlement with Phoenix Healthcare over a potential violation of the HIPAA Right of Access provision. The case involved a daughter, acting as a representative for her mother, who could not access her mother’s health information for almost a year despite numerous requests. OCR Director Melanie Fontes Rainer emphasized the importance of timely access to medical records for patient decision-making and treatment accuracy. Phoenix Healthcare eventually provided the requested records 323 days after the initial request. This case marks OCR’s 47th enforcement action related to the Right of Access provision under HIPAA.