Health Law Highlights

Healthcare Chatbots: When Do They Help and When Do They Hurt?

Summary of article from Built In, by Alexandra Whitt:

Healthcare chatbots offer significant benefits, including improved user engagement, quick responsiveness to minor health queries, reduced administrative workload, enhanced customer satisfaction, and better advocacy for health and wellness programs. They streamline processes such as appointment scheduling and insurance claims, providing 24/7 access to critical information. However, chatbots face limitations like lacking empathy, potential for incomplete assessments, data security risks, and the overwhelming variety of options available. While they enhance efficiency and accessibility in healthcare, it is crucial to recognize their limitations and ensure they complement rather than replace professional medical advice.